Stay up to date on the latest COVID-19 information for background screening professionals.

Webinar Library

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September 23, 2020
Tenant Screening Update: Solving for 2020's Key Compliance and User Concerns
Track: Tenant Screening | Presenter: Jay Harris, Harris Crystal Advisors | Recent new compliance obligations and media attention to tenant screening have several implications for product development and user engagement. Criminal screening ordinances, for example, require local disclosures and limit the reporting of certain records during criminal screening. COVID-19 and the CARES Act continue to affect the reporting of rent payment information and public records used in tenant screening. And case law, FTC/CFPB hearings, and media coverage in the New York Times and elsewhere bring a continued focus to accuracy in public records reporting and the role of the user vs. CRA/reseller in tenant screening. Join this discussion with an experienced industry leader to better understand - and anticipate - obligations and expectations for tenant screening providers and their clients. | This webinar is sponsored by Berg Consulting Group.
September 22, 2020
Global- General Background Screening Accreditation
APAC Session: Michelle Leblond, PlusOne Solutions Inc. | The session will provide an overview of the upcoming release of our first expansion to the Accreditation program. The new Standard is designed to address screening outside of the US and will follow much the same process as our existing policies and procedures. Accreditation is becoming a base requirement in many RFPs and demonstrates an organization's commitment to professionalism, continuous improvement, business standards and compliance. This program has been in development for over three years and we expect to have it available for beta testing in early 2021. | Presented at the 2020 Annual Conference.
September 11, 2020
Enhancing Your NAPBS Membership
Track: Business | Presenters: Kerstin Bagus, ClearStar Inc.; Laura Goble, BackTrack Inc.; Michelle Leblond, PlusOne Solutions Inc. | Have you wondered how you could benefit more from your NAPBS membership? In this program, we learn ways to grow your involvement through participation, explore helpful resources and education available to members and conclude with a Q&A session. Don't miss out on this engaging program as we cover strategies to enhance your membership. | This webinar is sponsored by SPI Researchers
August 19, 2020
From Boring to Brilliant! How To Create Captivating, Engaging Presentations
Track: Business | Presenters: Nick Fishman, Fishman Group Consulting; Kevin Bachman, The CRA Doctor | Why are some presentations enjoyable, informing and effective, while others seem like a boring college lecture? Presenting is performing, and Nick Fishman and Kevin Bachman will show you how to create engaging, appealing sessions. As more presentations go virtual in today's business environment, attendees will learn how to craft content that captures the audience without creating the dreaded "zombie listeners."
August 6, 2020
Credit History Searches Canada - Global Learning Center
Track: International | Presenter: Lia Chan, First Advantage | This program explores the various different Credit History Searches in Canada.
August 5, 2020
Full File Disclosure Requests and Reinvestigations and Related Litigation
Track: Compliance | Presenters: Megan Poitevint Mitchell, Arnall Golden Gregory LLP; Henry Chalmers, Arnall Golden Gregory LLP | Full File Disclosure Requests and Reinvestigations and Related Litigation, which would discuss the basic processes under the FCRA, give a general overview of the lawsuit process, and share any updates in the case law.
July 22, 2020
It's Noon Somewhere: Making International Screening Fun and Increasing Your Revenue
Track: International | Presenters: Kerstin Bagus, NetForce Global; Andy Hellman, Accurate Background | Of course, screeners feel confident and competent about the screening services being provided from within their home countries. But it's not unusual to feel less confident when dealing with global screening. Different privacy rules, different vendor and customer expectations, and even different types of background searches available, all make international screening, well? foreign. This session will help screeners think outside of their own country and learn how to make international screening an asset rather than a chore. We will cover some of the basic privacy regimes you may encounter, review the most common types of screening done around the world, and work through how to get operations and sales to think outside of their own country. When you are more comfortable and confident with a product, your company will sell more of that product and help more customers. Some of this content will address questions raised in the 2019 International 101 Webinar. (We recommend you download the presentation or watch it, to make the most out of this session.) This session is geared towards screeners, and is appropriate for screeners around the world. | This webinar is sponsored by Berg Consulting Group.
June 25, 2020
SPECIAL APAC COVID-19 WEBINAR PANEL DISCUSSION
The webinar will kick off with CV Check's CEO, Rod Sherwood, sharing some insights on the impact of the pandemic on the background screening market in New Zealand and Australia and follow with a panel of screening experts covering a series of questions relevant to PBSA members during this time. | Moderator: Summa McCosker, from Peoplecheck, a HireRight company | Presenters: Kannan Chettiar, Avvanz, Singapore; Chetan Desai, SecureSearch, India; Rod Sherwood, CVCheck, Australia; Milo Zhou, Sterling Risq, China; Shania Shoukat, ITGS Group, Gulf region.
June 29, 2020
Criminal Records Pakistan - Global Learning Center
Track: International | Presenter: Shania Shoukat, ITGS Group | This program explores Criminal Records in Pakistan and the laws surrounding them. | Sponsored by Owens OnLine
June 24, 2020
Background Screening Regulatory Developments: 2020 and Beyond
Track: Legal Compliance | Presenters: David Anthony, Troutman Sanders; Cindy Hanson, Troutman Sanders; Timothy St. George, Troutman Sanders | On October 3, 2019, the CFPB published a report, entitled Market Snapshot: Background Screening Reports. The report highlights the increased demand for background screenings by employers as well as consumer challenges that may arise from their use given the vast array of data sources and consumer reporting agencies. The report follows an announcement by the FTC and CFPB of a joint workshop to be held in December 2019 on issues affecting the accuracy of both traditional credit reports and employment and tenant background screening reports. | This webinar qualifies for FCRA Basic Renewal Certificate Professional Development Credits (PDCs). | This webinar is sponsored by Berg Consulting Group.
June 10, 2020
Love Should be Forever, Not Data: The changing landscape of data retention in the US and beyond
Track: International | Presenters: Kerstin Bagus, NetForce Global; Kevin Coy, Arnall Golden Gregory | Many background screeners and employers have traditionally retained data, including personal information for long periods of time, if not "indefinitely" or "forever." Privacy laws in various countries, however, often limit the amount of time person information can be retained. GDPR includes data retention restrictions. In the US, FCRA considerations often affect how US screeners approach data retention issues, although the role FCRA plays is sometimes misunderstood. FTC guidance and enforcement actions also emphasizes the importance of data retention limitations as part of an organization's data security program. This session will review data retention requirements relevant to the screening industry and discuss common practices and points to consider when setting company data retention standards.
June 10, 2020
2020 PBSA New Member Orientation
Presenters: Michelle Leblond, PlusOne Solutions; Melissa Sorenson, PBSA | PBSA recording of new member orientation.
June 5, 2020
Driver Checks Canada - Global Learning Center
Track: International | Presenter: Lia Chan, First Advantage | This program explores Driver Checks in Canada and the laws surrounding them.
May 1, 2020
Sure You Can Fling The Data Out of the EU but How Can you Do it Legally?
Presenters: Kerstin Bagus, NetForce Global; Mark Sward, Sterling Talent Solutions; Kevin Coy, Arnall Golden Gregory, LLP | Part of the Special Webinar Series | This panel presentation will discuss three views of data transfer across country borders: The CRA, The Reseller, The Attorney. Representatives from each group will talk about the different ways to legally transfer data between countries, including the limited options available from the European Union. | This webinar is sponsored by TransUnion.
May 27, 2020
Upgrading Personnel Practices to Enhance Compliance
Track: Legal Compliance, Business | Presenters: William Simmons, Littler Mendelson; Chad Kaldor, Littler Mendelson | This webinar, led by Bill Simmons and Chad Kaldor of Littler, will discuss personnel management ideas that can help CRAs ensure that their well-planned compliance practices are executed as intended by team members. Bill and Chad will cover how documented training, performance reviews, performance feedback, and disciplinary counseling go hand-in-hand with demonstrating a robust approach to FCRA compliance to regulators and defeating liability claims brought by consumers, as well as to make a stronger, better, and more agile company. | Participants will learn common practices for how to emphasize their compliance story throughout the employee life-cycle in: Creating job descriptions, New hire onboarding, Employee training, Employee performance management and disciplinary counseling. | This webinar is sponsored by Berg Consulting Group.
May 8, 2020
Tell Me Something Good (for Goodness Sake)
Presenter: Pamela Q. Devata, Seyfarth Shaw, LLP | Part of the Special Webinar Series | With the world changing daily around us, it may be hard to remember blocking and tackling techniques to keep your business safe. Class actions are filed daily against CRAs, furnishers and data providers. The FTC and CFPB have never been more active. What are you to do? Learn about compliance and litigation trends and simple steps that can keep you out of the fray from long-time industry trusted advisor, Pam Devata. This program qualifies for 1 FCRA Basic Renewal PDC credit. | This webinar is sponsored by The CRA Doctor
May 15, 2020
Whoooooo Are You? A review of different ID Verification & Validation Options
Presenters: Kerstin Bagus, NetForce Global; Andy Hellman, Accurate Background | Part of the Special Webinar Series | A person's identification is critical in conducting an accurate background check, both for the data subject and the requestor. Without the proper identifiers, the entire background check can be invalid. This session will explore the different types of ID checks commonly conducted around the world for background screening purposes. We will review the US Social Security Number Trace, document validation programs, and ID source verifications, among other screening resources. This session is a great introduction to this topic for screeners and end-users alike. | This webinar is sponsored by TransUnion.
April 24, 2020
The 7 Most Important Background Screening Lawsuits In 2019 And The Fresh Insights To Be Gained
Presenter: Scott Paler, Dewitt LLP | Part of the Special Webinar Series. | Every year CRAs hear about the many cases that have been filed and litigated. Most CRAs, however, are left to wonder which cases actually warrant changes to their policies, procedures, and risk management plans. This session--led by attorney and frequent PBSA presenter Scott Paler--will highlight the most important case developments in the last year and (even more significantly) what changes CRAs might reasonably consider in their wake. This program qualifies for 1 FCRA Basic Renewal PDC credit. | This Webinar is sponsored by Affirm.
April 29, 2020
Background Checks in the Age of Legal Marijuana
Track: Legal Compliance and Drug Screening | Presenters: Erin Novak, Montgomery, McCracken, Walker and Rhoads, LLP and Kelly Huff Montgomery, McCracken, Walker and Rhoads, LLP | Most states have legalized medicinal and/or recreational marijuana use, have your procedures kept up with the changing laws? And what services are you providing to your cannabis marijuana clients? This webinar will provide helpful considerations when preparing consumer reports in green jurisdictions and service suggestions for selling reports to your clients in the marijuana and cannabis industries. Topics include what jurisdictions permit medical or recreational marijuana, things to consider when reporting marijuana crimes, and potential procedures for selling reporting to cannabis marijuana clients.| This webinar is sponsored by Berg Consulting Group.
April 23, 2020
PBSA State of The Union and U.S. Legislative Update
Presenters: Bon Idziak, Accurate Background; Michelle Leblond, PlusOne Solutions Inc.; Melissa Sorenson, PBSA Executive Director; Brent Smoyer, Smoyer Government Affairs; Jamie Tucker, Akin Gump| Part of the Special Webinar Series. | An update from the PBSA Chair of the Board, Chair Elect and PBSA contracted partners, Akin Gump and Smoyer Government Affairs, to include current legislative activity affecting the industry at both the federal and state levels. Walk away with an understanding of the current legislative landscape that impacts your business. This is a session you cannot afford to miss.| This Webinar is sponsored by Affirm.
April 9, 2020
COVID-19 in the Screening Industry Q&A Part 2
Presenters: David Anthony, Troutman Sanders, Esther McDonald, Seyfarth Shaw, Scott Paler, Dewitt | Part of the Special Webinar Series. | There are a lot of questions PBSA members have about their business in the current environment. This Webinar brings some of the top attorneys in the field together to answer your questions. In the final part of a two part series, this Webinar will provide information and insight that you are looking for to support your business during this time. | This webinar is sponsored by Transunion.
April 3, 2020
COVID-19 in the Screening Industry Q&A Part I
Presenters: Pamela Q. Devata, Syefarth Shaw; Ronald Raether, Troutman Sanders; Rebecca Kuehn, Hudson Cook; | Moderated by Melissa Sorenson, PBSA Executive Director | Part of the Special Webinar Series. | There are a lot of questions PBSA members have about their business in the current environment. This Webinar brings some of the top attorneys in the field together to answer your questions. Part 1 of a 2 part series, this Webinar will provide information and insight that you are looking for to support your business during this time. | This Webinar is sponsored by Affirm.
March 27, 2020
The Future of Workplace Drug Testing
Track: Drug Testing | Presenter: Nina French, Hound Labs | Pre-Employment testing likely represents 80% of the testing your CRA performs. Can you afford for it to go away? As marijuana legalization spreads across the country, state laws are challenging an employer's rights to perform pre-employment drug testing. Ban-the-Box changed background screening for employers and similarly, the rules changing for drug screening. This session will address the cause of the change and discuss the different courses that the path of change can take as well as new thought leadership on the change to workplace drug testing as a whole and how CRAs can be prepared. | (If applicable) This webinar is sponsored by Berg Consulting Group. |
March 13, 2020
Challenges of Screening Across North America - What Employers Need to Consider
Track: International | Presenters: David Robillard, MultiLatin Background Screening; William Barry Nixon, PreemploymentDirectory.com; Marty Britton, Britton Management Profiles, Inc.; Traci Ivester, ClearStar Inc. | Today, many multinationals have interconnected operations across North America and may recruit for talent in any one of the countries whether it be the U.S., Canada or Mexico. Employers need to consider how different laws and regulations affect their ability to effectively screen applicants across borders and comply with relevant state/provincial and federal laws. The panel will use a comparative study of an applicant to illustrate differences across the 3 countries. | This webinar is sponsored by Owens OnLine.
February 28, 2020
Psst Your Adverse Action Process Is Springing A Leak.
Track: Legal/Compliance | Presenter: Scott Paler, DeWitt LLP | Few areas in the background screening space are evolving more quickly than adverse action requirements in the employment context. This webinar presented by attorney and frequent PBSA speaker Scott Paler will detail how "Fair Chance Act" and "Ban the Box" laws are impacting the adverse action process. It will also tackle the toughest questions CRAs are asking in this changing environment. Should CRAs still offer adverse action letter samples and, if so, how? If CRAs are going to offer adverse action facilitation to clients, what types of contractual provisions should they consider? How should CRAs help clients to manage the adverse action process in particularly challenging locations like New York and Los Angeles? Is insurance likely to come to the rescue if a CRA is sued in an adverse action case? | This webinar sponsored by Berg Consulting Group.
February 26, 2020
Legal Issues Screening in South Africa
Track: International | Presenter: Jenny Reid, IFACTS | This program provided an overview into Legal Issues to be aware of when screening in South Africa. | Sponsored by Owens Online.
February 14, 2020
Got A Lot of Business? Don't Lose It!
Track: Business | Presenter: Bruce Berg | The background screening business is booming. Low unemployment means employers are pressured to hire the best candidates fast and CRAs must work to turn around background checks faster than ever. While operations, sales, legal, customer service, and finance are working hard to please clients what is your business doing to keep all the stakeholders happy? How will your business continue to drive growth? Don't risk losing business. This webinar will address ways that your business can maintain stamina, growth, operations efficiency, profitability and sales pipeline during the period of growth. Understand your stakeholders and whether you are delivering what they expect. Understand critical goals for your business departments. Understand and manage supplier relationships. Three steps each department must take to keep clients happy and allow for continued growth. Outline a future plan for the business. | This webinar is sponsored by Owens Online.
January 24, 2020
State Government Relations Update (January 2020)
Track: Legal/Compliance | Presenter: Brent Smoyer, PBSA State Government Relations & Grassroots Director | Join Brent Smoyer for a 2020 legislative overview. The program will provide a primer on the legislative process, and an overview of what we've seen and expect to see in legislation important to PBSA members. | This webinar sponsored by Berg Consulting Group.
December 11, 2019
Automation Domination - Web-Extraction and The Scalability for Driving Down Costs
Track: Business | Presenter: Nick Kelland, SJV Data Solutions | Technology dominates our world and has become a pillar of innovation and change for the Screening Industry. This webinar explores how Web-Extraction has evolved over the years, where the industry stands today with Automation, and what the future holds as more technology replaces the need for human layered research. Screen Scraping? Automation Combined with Court Runner Access? Artificial Intelligence? This session will touch on each of these and discuss how each relate to our business. | This webinar sponsored by Berg Consulting Group.
November 22, 2019
Are You Ready for the FMCSA Clearinghouse?
Track: Drug Testing | Presenters: Melissa Sabus, i3screen; Shawn O'Neil, FSSolutions | This highly anticipated regulation will modify how employers conduct background checks on their CDL drivers for prior drug and alcohol testing violations. Effective January 6, 2020, employers with employees covered by DOT/FMCSA regulations will be required, in addition to the current background check process, to also query the FMCSA Clearinghouse and request violation records. The Clearinghouse will replace the current background check process for prior drug and alcohol violations starting in January 2023. Are you ready? Whether you are new to DOT drug and alcohol testing or a seasoned professional, this webinar will provide you will the relevant information you need to know: Overview of DOT/FMCSA drug & alcohol testing regulations.What is the FMCSA Clearinghouse? How does this regulation impact CRAs? Does this affect my customers? What is the implementation timeline? | This webinar sponsored by Berg Consulting Group.
November 1, 2019
New York State of Mind: What End Users and CRAs Need to Know About Navigating Background Checks in New York State and City
Track: Legal/Compliance | Presenter: Courtney Stieber, Seyfarth Shaw LLP | Beyond federal law and the Fair Credit Reporting Act, state and local laws in New York and New York City create a variety of specialized requirements for employers seeking to hire and make employment decisions. Please join us for an informative webinar focused on the various requirements of New York's Ban the Box legislation, from advertisements for open positions to the interview process, mandatory disclosures and notice requirements, background checks and individualized assessments, and mandatory procedures in advance of taking adverse action. The discussion will include: Criminal Background Checks and Local "Ban-the-Box" Laws,Pre-employment Credit History Checks,Disclosure and Authorizations Forms, Background Check Scoring and Adjudication as well as Pre-Adverse Action and Adverse Action Process. | This webinar sponsored by Berg Consulting Group.
October 24, 2019
Fine, You Win! Let's Talk Some More About California.
Track: Legal/Compliance | Presenter: Scott Paler, DeWitt LLP | For most CRAs, California is still sort of the "Boogeyman." It has detailed background screening laws, a scary set of potential damages, a pro-plaintiff environment, and a lawsuit-happy culture. Notwithstanding the industry's anxiety about California, many CRAs do not know where to start to address California-related compliance concerns or lower the associated risk. Originally presented at the NAPBS 2019 Mid-Year Conference, Scott continues to explore the latest in California law and compliance related issues. He will continue to examine California law in detail, try to make sense of the sometimes conflicting laws, and identify a variety of tips for CRAs to consider in the upcoming years. This webinar qualifies for FCRA Basic Renewal Certificate Professional Development Credits (PDCs). | This webinar is sponsored by Berg Consulting Group.
August 12, 2019
Philippines Checks Education & Employment - Global Learning Center
Track: International | Presenter: Kannan Chettiar | This program explores Education and Employment Checks in the Philippines.|
February 4, 2019
Criminal Records in United Arab Emirates (UAE) - Global Learning Center
Track: International | Presenter: Sana Memone, CRI Group, Inc. | This program explores criminal records in the United Arab Emirates and the laws surrounding them.
August 15, 2018
Employment Verifications in Pakistan - Global Learning Center
Track: International | Anab Gul, Corporate Research and Investigations Pvt. Ltd | This program explores employment investigations in Pakistan and the laws surrounding them.
July 11, 2018
Education Verifications in Pakistan - Global Learning Center
Track: International | Presenter: Shania Shoukat, Ingenioustribe Global Solutions Private Ltd. | This program explores Education Verifications in Pakistan and the laws surrounding them.
June 6, 2018
Education and Employment Verifications in Taiwan - Global Learning Center
Track: International | Presenter: Alan Siu, RISQ Group | This program explores Education and Employment Verifications in Taiwan and the laws surrounding them. | Sponsored by PreemploymentDirectory.com
May 9, 2018
Education and Employment Verifications in Singapore - Global Learning Center
Track: International | Presenter: Alan Siu, RISQ Group | This program explores Education and Employment Verifications in Singapore and the laws surrounding them. | Sponsored by PreemploymentDirectory.com
April 11, 2018
Verifications & References in Canada - Global Learning Center
Track: International | Presenter: Rhonda Fairweather, First Advantage | This program explores verifications in Canada and the laws surrounding them. | This webinar sponsored by PreemploymentDirectory.com
March 13, 2018
Education and Employment Verifications in Hong Kong - Global Learning Center
Track: International | Presenter: Alan Siu, RISQ Group | This program explores Education and Employment Verifications in Hong Kong and its surrounding laws.
February 14, 2018
Criminal Records in South Africa - Global Learning Center
Track: International | Presenter: Jenny Reid, iFacts Pty. Ltd. | This program explores Criminal Records in South Africa and the laws surrounding them.
November 14, 2017
Employment Verifications in India - Global Learning Center
Track: International | Presenter: Nipa Modi, SeCUR Credentials Ltd. | This program explores Employment Verifications in India and the laws surrounding them.
October 26, 2017
Education Verifications in India - Global Learning Center
Track: International | Presenter: Sachin Aggarwal, AMS Inform | This program explores Education Verifications in India and the laws surrounding them. | Sponsored by PreemploymentDirectory.com
September 28, 2017
Criminal Records in Mexico - Global Learning Center
Track: International | Presenter: David Robillard, MultiLatin | This program explores Criminal Records in Mexico and the laws surrounding them. | This webinar sponsored by ClearStar, Inc.
July 5, 2017
Non-Criminal Checks in Japan, Hong Kong, Taiwan and Singapore - Global Learning Center
Track: International | Presenters: Tris Fenwick, J-Screen K.K.; Allan Matheson, Blue Umbrella; Kannan Chettiar, Avvans Pte Ltd. | This program explores Japanese, Singapore, Hong Kong and Taiwan Criminal Records and the laws surrounding them. | Sponsored by PreemploymentDirectory.com
April 25, 2017
Criminal Records in the U.S. - Global Learning Center
Track: International | Presenters: Bryan Snow and Vince Pascarella, Wholesale Screening Solutions | This program explores U.S. Criminal records and the laws surrounding them. | Sponsored by PreemploymentDirectory.com
March 8, 2017
Criminal Records in Australia - Global Learning Center
Track: International | Presenter: Summa McCosker, PeopleCheck Pty. Ltd. | This program explores Australia Criminal Records and the laws surrounding them.
November 10, 2016
Criminal Records in the Philippines - Global Learning Center
Track: International | Presenters: Summa McCosker and Leah Egginton, PeopleCheck Pty. Ltd. | This program explores criminal records in the Philippines, the NBI, court records and proprietary databases. | This webinar is sponsored by Neeyamo Enterprise Solutions, Ltd.
September 27, 2016
Criminal Records in the UK - Global Learning Center
Track: International | Presenters: Stephanie Webster and Matt Field, Credence Background Screening | This program explores criminal record checks in the UK and the laws surrounding them. Detail is provided on the most common checks carried out and differences between the regions (England & Wales, Scotland and Northern Ireland). The ordering process is explained and a major change coming up for basic criminal record checks in England & Wales is highlighted. | This webinar is sponsored by Neeyamo Enterprise Solutions, Ltd.
August 4, 2016
Criminal Records in India - Global Learning Center
Track: International | Presenter: Shraddha Deshpande, Implementation Consultant, Neeyamo Enterprise Solutions | This program explores criminal records in India and the laws surrounding them. | This webinar is sponsored by PreemploymentDirectory.com
March 30, 2016
Criminal Checks in Canada - Global Learning Center
Track: International | Presenters: Rhonda Fairweather, First Advantage Canada; Michelle Leblond, PlusOne Solutions | This program explores criminal checks in Canada and the laws surrounding them. | This webinar is sponsored by PreemploymentDirectory.com.

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Disclaimer: PBSA materials are often provided by industry subject matter experts. The information and opinions expressed are for educational purposes only and are based on current practice, industry related knowledge and business expertise. The practices may not have been independently vetted and are neither approved nor endorsed by PBSA.

Designated webinars (live and recordings) qualify for Professional Development Credits (PDCs) for FCRA Basic Recertification. Click here to view a list of qualifying sessions and webinars. Learn more about FCRA Basic Certification.

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