FCRA End User Certificate FAQ
How do I set up a username and password?
Please send an email to info@thepbsa.org. Please include your first and last name and company name.
Who is this FCRA End User certificate program for?
The FCRA End User Certificate program is intended for individuals within an employer’s organization who are responsible for ordering and/or reviewing background checks on existing or prospective employees and contract labor forces. This is a US-focused certificate. Any individual may complete any of our certificate programs for their own personal and professional development.
Can I take the FCRA End User certificate and the FCRA Core or Advanced Certificate programs?
Of course! While this certificate is designed specifically for end users, the other FCRA certificates are more fulsome in their coverage and focus on the roles of other players in the consumer report preparation process. Any individual may complete any of our certificate programs for their own personal and professional development.
What does the FCRA End User Certificate content cover?
While primarily focused on the Fair Credit Reporting Act (FCRA), the program does also cover fair chance and Ban the Box legislation and other state requirements which may impact an end user’s use of consumer reports in the US. There are four individual modules in the program, which must be completed in order. Learn more about our certificate programs and the modules within each program here: https://www.pathlms.com/pbsa.
What is the different between the FCRA End User Certificate and the FCRA Core and Advanced Certificates?
The FCRA End User Certificate course is focused specifically on the role that end users have with the FCRA whereas the FCRA Core and Advanced Certificates are more generic and cover different roles in the process, with specific attention on consumer reporting agencies.
How long do I have to complete the FCRA End User Certificate course?
From the purchase date, an individual has 60 days to complete the certificate course, including completion and successful passing of the exam.
How long is the FCRA End User Certificate valid for?
The FCRA End User Certificate is valid for two years from the date of successful exam completion.
Is there an advanced level of the FCRA End User Certificate?
Not currently. The FCRA End User Certificate is only one level and covers all the pertinent information within that program.
How long is the FCRA End User Certificate course?
The course is 4 modules, each module is approximately ½ hour in length, following the 4 modules there is a multiple question exam.
Does the FCRA End User Certificate have an exam component?
Yes. After watching the 4 modules, an individual must complete a multiple choice exam with a passing score of 80% or higher. Individuals are provided two attempts to pass the exam.
What if I fail the FCRA End User Certificate exam?
Individuals have two chances to complete the exam. The exam requires a completion level of 80%. If you are unsuccessful after two attempts, you will be required to repurchase and redo the course to be provided with two more attempts at the exam.
I don't deal with US background checks; can I still take the FCRA End User Certificate?
You sure can! While this is a US-focused certificate, any individual may complete any of our certificate programs for their own personal and professional development.
Do I need to be a member to complete the FCRA End User Certificate?
No, you do not need to be a PBSA Member, although being a member has all kinds of other benefits. There is preferred pricing for members for all our certificate programs, including the FCRA End User Certificate.
Do I need to complete the FCRA End User Certificate course and exam at one time?
You do not need to complete them at one time. The system will hold your place and allow you to pick back up within any module and between the training content modules and the exam. It should be noted that you have 60 days from the date of purchase to complete the program and the exam.
If I have other questions, who should I contact?
For any inquiries regarding your existing certificate or the process of obtaining a new one, please feel free to reach out via email to certification@thepbsa.org.
